Highlights from Inclus’ customer event: How collaborative risk management is evolving
We recently hosted a customer event where risk management, collaboration, and the growing role of Artificial Intelligence (AI) were at the center of insightful conversations. The event was a great opportunity for our customers to connect, exchange ideas, and get up to speed with the latest from Inclus — from our product roadmap to real-world customer stories.
During the event, we offered a preview of our most recent product developments and a glimpse of what’s to come, reflecting our customers’ needs and priorities. We also shared our ongoing work on Artificial Intelligence and its growing role in enterprise risk management — with practical examples ranging from risk register management to data-informed risk identification. Here are some key takeaways from the event.
Successful risk management requires both top-down and bottom-up approaches
Effective risk management isn’t a solitary activity. It involves strong direction from the top, combined with deep engagement from the bottom-up. This blend guarantees a realistic view of both the big picture and the operational details — and helps foster greater understanding and ownership across the organization.
Turning risk into opportunity
One key message from the event was that framing risk isn’t about focusing on the negatives — it’s about identifying opportunities and turning them into a way forward. When we highlight the potential for opportunity alongside the risk, stakeholders are more likely to see its value instead of treating it as a barrier.
Artificial intelligence is a powerful tool — but humans stay in control
AI can aid and augment human judgment, but it cannot replace it. While algorithms can identify patterns, streamline routines, and help uncover hidden risks, there’s a strong consensus that ultimate decision-making should remain in human hands.
AI’s role includes:
Detecting and addressing gaps or omissions in human judgments.
Providing an automated view of financial models and risk registries.
Making approximate estimates when a granular view isn’t necessary.
Helping consolidate information across business units.
This human-centric approach guarantees greater engagement, accountability, and follow-through with mitigation plans — something we would lose if we let an algorithm make decisions in isolation.
Insights from our customers: Collaborative processes deliver better outcomes
At the event, some of our customers, KONE and Deloitte Finland, shared their experiences with Inclus. KONE explained how the platform made their extensive international process much more manageable — and collaborative — than it would have been otherwise. Deloitte highlighted how the tool helps bring people together and foster collective thinking, ensuring that different perspectives are taken into account. This collaborative approach results in a more robust, realistic, and adaptable view of their risk landscape.
All in all, the event was a great success — filled with constructive exchanges and a strong sense of shared enthusiasm for turning risk into opportunity. Participants valued the opportunity to connect, learn from each other, and appreciate the growing role of technology in enterprise risk management. The conversations were active and insightful, reflecting the range of perspectives that our customers bring to the table. Thank you to everyone who contributed and made the event so rewarding.